Learn how to use active listening techniques, which are a valuable listening skill, to make a conscious effort to understand what people are really saying. Understand the difference between hearing [...]

It’s important to think about what skills you need to give and receive feedback, especially when it is something you don’t want to say or hear, because these are difficult [...]

Understand the differences between coaching and mentoring, and look at a potential charter between mentor and mentees. Know how to be coached and mentored and how to be a good [...]

Understand why appraisals are a thing of the past and start looking at concepts and approaches to regular feedback meetings. Part 1 looks at Skills, Competencies, and the need for [...]

Understand why appraisals are a thing of the past and continue looking at concepts and approaches to regular feedback meetings. Part 2 looks at Targets, Learning & Development Plans, Performance [...]

Understand the importance and motivational side of delegation, and who is accountable for work that has been delegated. Discover why managers struggle with the skill of delegating, and why there [...]

Understand how to use prioritization, scheduling, goal setting, and other key time management skills, tools and techniques, and why time management is every employee’s best friend! REGISTER (April 17)

Learn how to convey information to another person effectively and efficiently. Managers with good verbal, non verbal and written communication skills help facilitate the sharing of information between people within [...]