Learn how to use active listening techniques, which are a valuable listening skill, to make a conscious effort to understand what people are really saying. Understand the difference between hearing [...]

It’s important to think about what skills you need to give and receive feedback, especially when it is something you don’t want to say or hear, because these are difficult [...]

Understand the differences between coaching and mentoring, and look at a potential charter between mentor and mentees. Know how to be coached and mentored and how to be a good [...]

Understand why appraisals are a thing of the past and start looking at concepts and approaches to regular feedback meetings. Part 1 looks at Skills, Competencies, and the need for [...]

Understand why appraisals are a thing of the past and continue looking at concepts and approaches to regular feedback meetings. Part 2 looks at Targets, Learning & Development Plans, Performance [...]

Understand the importance and motivational side of delegation, and who is accountable for work that has been delegated. Discover why managers struggle with the skill of delegating, and why there [...]

Understand how to use prioritization, scheduling, goal setting, and other key time management skills, tools and techniques, and why time management is every employee’s best friend! REGISTER (April 17)