In our first session of the new season, we are going to explore the topic of emotional intelligence – understanding what it is, discussing why it is so important to [...]

Building on our session on emotional intelligence last month, we will look at why change at work can be a highly-emotional prospect for some of our colleagues, why change initiatives [...]

If you didn’t already know, the most significant factor impacting your job satisfaction is your relationship with your direct manager. We’ve all heard stories about the difficulty of working with our [...]

It seems inevitable that conflict will occur in the workplace; between colleagues, between teams and departments, and between managers and subordinates. Join us on January 15 to explore ways of [...]

Learn how to use active listening techniques, which are a valuable listening skill, to make a conscious effort to understand what people are really saying. Understand the difference between hearing [...]

It’s important to think about what skills you need to give and receive feedback, especially when it is something you don’t want to say or hear, because these are difficult [...]

Understand the differences between coaching and mentoring, and look at a potential charter between mentor and mentees. Know how to be coached and mentored and how to be a good [...]

Understand why appraisals are a thing of the past and start looking at concepts and approaches to regular feedback meetings. Part 1 looks at Skills, Competencies, and the need for [...]

Understand why appraisals are a thing of the past and continue looking at concepts and approaches to regular feedback meetings. Part 2 looks at Targets, Learning & Development Plans, Performance [...]

Understand the importance and motivational side of delegation, and who is accountable for work that has been delegated. Discover why managers struggle with the skill of delegating, and why there [...]