WEDNESDAY, SEPTEMBER 22, 8:30am – 9:30am – 

Design Thinking is an iterative process for solving problems, and revolves around a deep interest in developing an understanding of the people for whom we are designing products, services, processes and solutions. Traditionally associated with User Experience (UX) and Customer Experience (CX), Design Thinking has also been successfully used in generating solutions which improve the Employee Experience (EX), i.e. the moments that matter in the employee lifecycle.

This peer group is for anyone who is interested in people and culture at work, and is definitely not just for those in Human Resources! Over the year we will cover the five components of Design Thinking, namely Empathy, Framing the Problem, Ideation, Prototyping and Testing, both in a theoretical and practical approach using case studies and real-life examples. Pete Needham is the VP, People & Culture at Next Dimension, and as well as being certified in Design Thinking, Pete has successfully applied the process in a variety of people projects at Next Dimension.