This session will be led by Serena Chan, Partner at IBM with consulting experience in financial services transformation and strategy.  Serena was named in the top 50 women in FinTech for 2019.

Serena Chan is a Partner in IBM Financial Services sector in IBM Global Business Services (GBS) in Canada, focused on helping clients accelerate digital reinvention, from strategy, technology to incubating and scaling new skills and competencies.

Serena has led portfolios of work who have designed new and differentiated legendary customer experiences, implemented award-winning solutions, and adopted AI technologies for customer experience and operational efficiency.

Serena received 28 personal awards including IBM Delivery Excellence award 7 times and Best of IBM in 2017. Her project team received IBM Delivery and Innovation Award in 2019 and short listed for top FinTech project of the year in 2019.

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