WEDNESDAY, FEBRUARY 22, 8:30am – 9:30am –

Last week, Pete talked about certainty and uncertainty, and how reward and threat play on and affect our emotions in “Drama & Uncertainty”. This week we apply those concepts to the work environment as we come back to Emotional Intelligence with a reminder of how we can be aware of and manage how we are feeling and acting. We learn how to apply this to others, i.e. being aware of how others are reacting and feeling in any situation (there might be a perceived threat, such as unhappy colleagues), and being able to “manage the room” and defuse tense situations (which moves everyone toward the reward of accomplishing common goals effectively).