WEDNESDAY, APRIL 7, 8:30am - 9:30am -
AI and automation can reduce manual work, improve consistency and help smaller teams accomplish more. They can also accelerate a weak process, produce generic customer experiences and create more work than they eliminate.
In this session, we’ll examine how to decide which work is ready to automate, which decisions still require human judgment, and what needs to be fixed first. Participants will share where they are already using AI or automation and explore one practical opportunity to improve how work gets done.